ARTIFICIAL INTELLIGENCE FOR A GREAT CUSTOMER EXPERIENCE.

What is Alfred?

It’s a technological solution based on Artificial Intelligence that allows for improved digital customer service while reducing transaction costs.

Benefits

Reduced average handling time

  • Sorts the tickets
  • Suggests responses
  • Learns from each interaction

Automates repetitive queries

  • Automatic opening and closing greetings
  • Processes and responds to queries with incredible accuracy

Improves user
experience

  • Quality service
  • Fast response time
  • Personalized sales

Improves agent experience

  • Less typing
  • Less pressure
  • Eliminates repetitive tasks

HOW IT WORKS

Alfred,
assistant to super agents

When a client enters a customer service query via chat, it’s processed and interpreted by Alfred’s algorithms to suggest the correct response to the agent. The agent can then accept or personalize the suggestion and send it to the customer in seconds.
Alfred becomes more intelligent during each interaction and improves its accuracy over time, automating responses that meet a certain threshold of understanding.

FEATURES

Actions

  • • Automatic responses
  • • Agent assistance
  • • Personalized upselling

Languages

  • • Spanish
  • • Portuguese

Integrations

  • • CRM API
  • • Chat platforms

Verticals

  • • Telecommunications
  • • E-commerce
  • • Finance

Learn more about how to improve your digital customer experience with Artificial Intelligence.