We automate conversations, experiences and processes using artificial intelligence and machine learning together with all our experience in CX to offer a unique, close and decisive service in all digital channels.
Our Alfred service helps you optimize your workforce by focusing on experience and driving results. Automation allows you to reduce average response time, complete processes and requests around the clock, eliminate human error, and help your employees focus on higher-quality interactions.
+75%
NPS
Customer feedback
+50%
Saving
vs voice channels (CPC)
+25%
Saving
Vs traditional digital channels.
+70%
Assertivenss
(RAC) in the first response.
+65%
Deflector
Human deflector
average
Alfred accelerates productivity and increases engagement by streamlining processes and automating high-volume tasks within e-commerce processes to offer a close, decisive and efficient service to its customers.
Franchisees
Management of “Benefit Programs”
Technical service / Visiting days
Billing and dates
Registration of users
Products and collections
Sale of products
Tracking of shipments
Purchase withdrawal points
Resellers
With Alfred, front- and back-office processes can be rapidly automated, allowing you to do more, faster and with fewer errors, transforming your customer experience.
Account summary
Financing plans
Personal data of the account
Loan application
Management of limits and payments
Cancel the account
Opening requirements
Financial portability
Onboarding and Welcome
Card delivery management
Card activation
Balances available and payable
Alfred's conversational technology makes everyday interactions quick, easy and convenient, giving your customers what they need, when and where they want it.
Changes of plans
Payments made
Plan Benefits
Increase category
Purchase of products
User registration
Number portability
Balances available and payable
Account summary
Personal data of the account
Alfred is a service that combines our extensive and diverse experience in CX and the technology of GCP (Google Cloud Platform) to offer fast and deep solution of the different problems both at the level of processes and interactions on digital channels.
Technology Google
Tecnology
100% Cloud
Integration with The main platforms
Omnichanel
Easy Connect
API / REST
Security
World-Class
Argentina, Uruguay and Paraguay:
María Paula Devoto
+54 911 4193 0012
Chile, Bolivia and Perú
María José Tauler
+56 9 5019 0033
Colombia and Ecuador:
Alexandra Quintero
+57 316 622 8917
Brasil:
Thatiana Salicio
+55 11 93494 4911