NEXT GEN
AUTOMATION

We automate conversations, experiences and processes using artificial intelligence and machine learning together with all our experience in CX to offer a unique, close and decisive service in all digital channels.

Results for your business

Our Alfred service helps you optimize your workforce by focusing on experience and driving results. Automation allows you to reduce average response time, complete processes and requests around the clock, eliminate human error, and help your employees focus on higher-quality interactions.

+75%

NPS
Customer feedback

+50%

Saving
vs voice channels (CPC)

+25%

Saving
Vs traditional digital channels.

+70%

Assertivenss
(RAC) in the first response.

+65%

Deflector
Human deflector
average

Solutions for
e-commerce

Alfred accelerates productivity and increases engagement by streamlining processes and automating high-volume tasks within e-commerce processes to offer a close, decisive and efficient service to its customers.

Franchisees
Management of “Benefit Programs”
Technical service / Visiting days
Billing and dates
Registration of users

Products and collections
Sale of products
Tracking of shipments
Purchase withdrawal points
Resellers

Solutions for
financial services

With Alfred, front- and back-office processes can be rapidly automated, allowing you to do more, faster and with fewer errors, transforming your customer experience.

Account summary
Financing plans
Personal data of the account
Loan application
Management of limits and payments
Cancel the account

Opening requirements
Financial portability
Onboarding and Welcome
Card delivery management
Card activation
Balances available and payable

Solutions for
telecommunications

Alfred's conversational technology makes everyday interactions quick, easy and convenient, giving your customers what they need, when and where they want it.

Changes of plans
Payments made
Plan Benefits
Increase category
Purchase of products

User registration
Number portability
Balances available and payable
Account summary
Personal data of the account

Tecnology

Alfred is a service that combines our extensive and diverse experience in CX and the technology of GCP (Google Cloud Platform) to offer fast and deep solution of the different problems both at the level of processes and interactions on digital channels.

Technology Google

Tecnology
100% Cloud

Integration with The main platforms

Omnichanel

Easy Connect
API / REST

Security
World-Class

The Leaders

Analytics
Dashboard

Nuestra plataforma de automatización posee un potente dashboard con todos los indicadores específicos de tu negocio. En tiempo real podés conocer la cantidad de tickets resueltos, transferidos o finalizados, y cuales son los tópicos de mayor consulta para mejorar tu estrategia de atención y visualizar la performance de todos tus colaboradores.
The Leaders

Dialog Manager

La plataforma brinda la libertad de autogestionar distintos cambios en intenciones y flujos conversacionales de tu chatbot en todos los canales digitales. Es posible realizar test de las nuevas conversaciones y actualizar los cambios de forma instantánea en tu operación.

Contact

Argentina, Uruguay and Paraguay:
María Paula Devoto
+54 911 4193 0012

Chile, Bolivia and Perú
María José Tauler
+56 9 5019 0033

Colombia and Ecuador:
Alexandra Quintero
+57 316 622 8917

Brasil:
Thatiana Salicio
+55 11 93494 4911